alex asunder


IT Helpdesk Summary
November 7, 2008, 7:59 pm
Filed under: freedom | Tags: , ,

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Dell: “Our system is running slow…”
April 7, 2008, 1:31 pm
Filed under: freedom | Tags: ,

Converation I had today with Dell Business Technical support:

Part 1:
Dell Call router: Sorry, our system is running slow today…still trying to pull up your ticket via your case #…

Me:
Kinda ironic that your Dell system is running slow today while I’m trying to resolve mine, huh?

Call router: ::laughs:: Well, it is Monday. You know what they say, ‘if it can go wrong…’

Me: It will happen on Monday.’ What a way to start out the week.

Part 2:
System tech: Just..waiting on some forms to process. Our system is running slow today…

Me: You know, that’s funny. You’re the second Dell representative to mention their system is running slow today. Kind of ironic isn’t it?

System tech:
Uh..well…

Me: Blame it on Microsoft, right?

System tech: Well…….. ::awkwardly::

Me:
‘No comment’, right?

System tech: That’s a good answer.

All kidding aside, despite recent reports to the contrary regarding their support, my recent experience with Dell Business technical support has been excellent.  I had a hard-drive issue the other day that was slightly beyond the scope of the tech’s expertise and despite the call ending rather inconclusively, he called back several minutes later with a shot-in-the-dark that actually did the trick.

That call just gave me a chuckle today.