Converation I had today with Dell Business Technical support:
Part 1:
Dell Call router: Sorry, our system is running slow today…still trying to pull up your ticket via your case #…
Me: Kinda ironic that your Dell system is running slow today while I’m trying to resolve mine, huh?Call router: ::laughs:: Well, it is Monday. You know what they say, ‘if it can go wrong…’
Me: It will happen on Monday.’ What a way to start out the week.
Part 2:
System tech: Just..waiting on some forms to process. Our system is running slow today…Me: You know, that’s funny. You’re the second Dell representative to mention their system is running slow today. Kind of ironic isn’t it?
System tech: Uh..well…Me: Blame it on Microsoft, right?
System tech: Well…….. ::awkwardly::
Me: ‘No comment’, right?System tech: That’s a good answer.
All kidding aside, despite recent reports to the contrary regarding their support, my recent experience with Dell Business technical support has been excellent. I had a hard-drive issue the other day that was slightly beyond the scope of the tech’s expertise and despite the call ending rather inconclusively, he called back several minutes later with a shot-in-the-dark that actually did the trick.
That call just gave me a chuckle today.
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alex asunder 